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SPR - Software Problem Reporting System - Abstract
At most computer centers, there exists no formal mechanism
whereby users can officially report problems encountered with system
software. Users often ignore bugs in languages or in cusps and find
ways to work around them, simply because they don't know who to report
SPR is a user-runnable program which allows you to report a
system software problem via a simple series of questions. The program
prompts for software affected, suggested priority of problem,
description and problem and any way around it, and files needed to
reproduce the problem.
The system administrators and software maintainers run the same
program in privileged command mode in order to access the SPR data
base and add comments and reviews, or delete or revise the data.
When SPR is given sufficient publicity users prove eager to use
it, and the resulting problem data base should be of great
documentation value to systems programmers and administrators.