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SPR - Software Problem Reporting System - Abstract
At most computer centers, there exists no formal mechanism whereby
users can officially report problems encountered with system software. Users
often ignore bugs in languages or in cusps and find ways to work around them,
simply because they don't know who to report them to.
SPR is a user-runnable program which allows you to report a system
software problem via a simple series of questions. The program prompts for
software affected, suggested priority of problem, description and problem and
any way around it, and files needed to reproduce the problem.
The system administrators and software maintainers run the same program
in privileged command mode in order to access the SPR data base and add
comments and reviews, or delete or revise the data.
When SPR is given sufficient publicity users prove eager to use it,
and the resulting problem data base should be of great documentation value to
systems programmers and administrators.