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GENERIC SURVEY SYSTEM
---------------------
USER
MANUAL
TABLE OF CONTENTS
1.0 SYMBOLS USED IN THIS MANUAL
2.0 SYSTEM OVERVIEW
3.0 FILES OF THE SURVEY SYSTEM
3.1 FILES FOR DEC-10
3.2 FILES FOR DEC-20
4.0 PROCEDURE TO USE THE SYSTEM
4.1 OVERALL PROCEDURE TO USE THE SYSTEM
4.1.1 PROCEDURE TO DESIGN WORKSHEET FOR THE QUESTIONAIRE
4.1.2 PROCEDURE TO CREATE SURVEY.DMD
4.1.3 PROCEDURE TO INITIALIZE SURVEY.DMS
4.1.4 PROCEDURE TO INITIALIZE ATR.DMS
4.1.5 PROCEDURE TO ENTER DATA TO ATR.DMS
4.1.6 PROCEDURE TO CREATE SURVEY.DMC
4.1.7 PROCEDURE TO ENTER DATA TO SURVEY.DMS
4.1.8 PROCEDURE TO RUN SURVEY PROGRAM (FOR REPORTS)
4.2 PROCEDURE TO CORRECT DATA ENTRY MISTAKES
4.3 PROCEDURE TO DUMP ATR.DMS
4.4 PROCEDURE TO DUMP SURVEY.DMS
5.0 APPENDICES
APPENDIX A - BLANK WORKSHEET FOR QUESTIONAIRE
APPENDIX B - SAMPLE SURVEY QUESTIONAIRE
APPENDIX C - SAMPLE WORKSHEET FOR SAMPLE QUESTIONAIRE
APPENDIX D - SAMPLE SURVEY.DMD
APPENDIX E - SAMPLE DUMP FILE "ATR.FIL"
APPENDIX F - SAMPLE DUMP FILE "SURVEY.FIL"
APPENDIX G - SAMPLE RUNS OF SURVEY PROGRAM
APPENDIX H - SAMPLE REPORTS
1.0 SYMBOLS USED IN THIS MANUAL
SYMBOL MEANING
------------- ---------------------------
<CR> 'RETURN' KEY ON THE KEYBOARD
<TAB> 'TAB' KEY ON THE KEYBOARD
<SP> SPACE BAR ON THE KEYBOARD
<ESC> 'ESC' KEY OR 'ALT' KEY ON THE
KEYBOARD
! USED FOR COMMENTS
----------- SHOWS THE CONTENTS USER TYPES
ON THE TERMINAL
# SYMBOL OF A NUMBER - REFER TO
THE EXPLANATION THAT FOLLOWS
EACH '#'
? SYMBOL OF A LETTER - REFER TO
THE EXPLANATION THAT FOLLOWS
EACH '?'
. SYSTEM PROMPT FOR DEC-10 SYSTEM
AT MONITOR LEVEL.
- FOR ILLUSTRATION PURPOSE, THIS
SYMBOL WAS USED.
- FOR USERS OF DEC-20 SYSTEM,
THIS CAN BE REPLACED WITH
DEC-20 SYSTEM PROMPT '@'.
@ SYSTEM PROMPT FOR DEC-20 SYSTEM
AT MONITOR LEVEL.
2.0 SYSTEM OVERVIEW
<PURPOSE OF THE SYSTEM>
THE PURPOSE OF THIS SYSTEM IS TO PROVIDE USERS
WITH A TOOL THAT WILL HELP THEM ANALYZE THE
SURVEY QUESTIONAIRES THEY GET FROM THEIR SURVEY
RESPONDENTS.
<FUNCTIONS OF THE SYSTEM>
THE SYSTEM GENERATES ANALYZED REPORTS FOR FOLLOWING
4 TYPES OF QUESTIONS.
1. DEGREE TYPE QUESTION:
THERE ARE 2 TYPES OF QUESTIONS THAT BELONG TO
THIS CATEGORY.
1) QUESTION THAT ASKS FOR THE DEGREE OF SATISFACTION
USER FEELS ABOUT CERTAIN SUBJECT ;
e.g. WHAT IS YOUR IMPRESSION ON 'THE ABILITY
OF THE DATA CENTER TO DO UNSCHEDULED
WORK IN TIMELY MANNER' ?
PLEASE CHOOSE 1 CHOICE.
( '1' INDICATES DISSATISFACTION
( '5' INDICATES HIGHEST LEVEL OF
SATISFACTION. )
1< > 2< > 3< > 4< > 5< > N/A< >
- THE SYSTEM WILL TOTAL THE RESPONSES FOR
EACH DEGREE AND GENERATE AVERAGE DEGREE
FOR THE DEGREES.
2) QUESTION THAT ASKS RESPONDENT TO CHOOSE 1 CHOICE
AMONG NUMBER OF POSSIBLE CHOICES ;
( MAXIMUM NUMBER OF CHOICES IS 6 )
e.g. HOW MANY YEARS EXPERIENCE DO YOU HAVE WITH
THIS DATA CENTER ?
PLEASE CHOOSE 1 CHOICE.
LESS THAN 6 MONTHS < >
6 MONTHS TO 1 YEAR < >
1 TO 3 YEARS < >
- THE SYSTEM WILL TOTAL THE RESPONSES FOR
EACH CHOICE AND USER WILL TELL THE SYSTEM
NOT TO GENERATE AVERAGE FOR THE CHOICES
BECAUSE THE AVERAGE HAS NO MEANING FOR
THIS TYPE OF QUESTION.
2. YES-NO TYPE QUESTION:
e.g. YES< > NO< >
-THE SYSTEM WILL TOTAL THE RESPONSES FOR EACH ANSWER.
3. PERCENTAGE TYPE QUESTION, OR ANY QUESTION THAT ASKS
FOR A NUMBER LESS THAN 1000:
e.g. WHAT PERCENTAGE OF TIME DO TOU SPEND ....?
e.g. HOW MANY PEOPLE DO YOU CONTACT...........?
-THE SYSTEM WILL GENERATE THE AVERAGE OF THE PERCENTAGES,
OR AVERAGE OF THE NUMBERS,
AND NUMBER OF VALID RESPONSES FOR THE QUESTION.
4. PRIORITY TYPE QUESTION:
e.g. AMONG ABOVE QUESTIONS, WHICH QUESTION IS MOST
IMPORTANT TO YOU?
1ST PRIORITY ( )
2ND PRIORITY ( )
3RD PRIORITY ( )
e.g. PLEASE SELECT 4 ITEMS AMONG FOLLOWING ITEMS
IN THE ORDER OF IMPORTAMCE TO YOU.
1.MONEY 5.JOB
2.HOUSING 6.EDUCATION
3.WEATHER 7.CAR
4.FAMILY 8.SHOES
1ST( ) 2ND( ) 3RD( ) 4TH( )
-THE SYSTEM WILL PRIORITIZE THE ANSWERS ACCORDING
TO THE ORDER OF IMPORTANCE.
<LIMITATIONS OF FUNCTIONS>
1. SIZE OF THE QUESTIONAIRE:
THE SYSTEM WILL GENERATE THE REPORTS FOR A
QUESTIONAIRE WITH UP TO 100 ANSWERS.
* IF THE QUESTIONAIRE ASKS FOR MORE THAN 100 ANSWERS,
THE USER NEEDS TO SELECT UP TO MAXIMUM OF 100
ANSWERS THAT USER WANTS TO APPEAR ON THE REPORT.
2. RANGE OF ANSWERS FOR PRIORITY QUESTIONS:
THE SYSTEM CAN PRIORITIZE THE ANSWERS ONLY WHEN
THE RANGE OF THE ANSWER IS BETWEEN 1 AND 40 INCLUSIVE.
IF THE RANGE OF POSSIBLE ANSWER GOES OVER 40,
THE SYSTEM WILL NOT WORK PROPERLY.
e.g. 1ST PRIORITY (40) --> THIS WILL WORK
1ST PRIORITY (41) --> THIS WILL NOT WORK
<BASIC REQUIREMENTS ON THE USER>
TO USE THIS SYSTEM, USER NEEDS TO BE FAMILIAR WITH ONE
OF THE FOLLOWING FILE EDITORS:
SOS, TECO, EDIT, etc.
3.0 FILES OF THE SURVEY SYSTEM
FILES OF THE SURVEY SYSTEM VARY BETWEEN 2 COMPUTER SYSTEMS.
3.1 FILES FOR DEC-10 SYSTEM
* SURVEY.MAN - readable user manual for the
Suevey System
* T10SUR.MIC - used to tailor the generic Survey
program according to user's spec.
* LDSUR.MIC - used to initialize SURVEY.DMS
* LDATR.MIC - used to initialize ATR.DMS
* DMPATR.MIC - used to dump the contents of ATR.DMS
for user to examine it's contents.
* DMPSUR.MIC - used to dump the contents of
SURVEY.DMS for user to examine
it's contents.
* GENSUR.DMC - Generic Survey Program.
SURVEY.DMC - This is generated when "T10SUR.MIC"
is run
- *** created by user ***
* LINE.DMC - sub-program for SURVEY.DMC.
SURVEY.DMD - Table for Survey data.
- *** created by user ***
SURVEY.DMS - Survey data file.
- Has all the answers from questionaires.
- *** created by user ***
* ATR.DMD - Table with definitions for each question
(e.g. Question text, Question type).
ATR.DMS - Data file for definitions of each
question.
- *** created by user ***
*****************************************************************
* *
* The files with '*' in front are the files that are *
* initially loaded into user's computer area (user's account) *
* at time of installation of SURVEY SYSTEM *
* *
*****************************************************************
3.2 FILES FOR DEC-20 SYSTEM
* SURVEY.MAN - readable user manual for the
Suevey System
* T20SUR.CTL - generic model for '20SURV.CTL'
20SURV.CTL - used to tailor the generic Survey
program according to user's spec.
- this is generated when "COPSUR.CTL"
is run
*** created by user ***
* COPSUR.CTL - used to copy T20SUR.CTL to 20SURV.CTL
* LDSUR.CTL - used to initialize SURVEY.DMS
* LDATR.CTL - used to initialize ATR.DMS
* DMPATR.CTL - used to dump the contents of ATR.DMS
for user to examine it's contents
* DMPSUR.CTL - used to dump the contents of
SURVEY.DMS for user to examine
it's contents.
* GENSUR.DMC - Generic Survey Program.
SURVEY.DMC - This is generated when "20SURV.CTL"
is run
- *** created by user ***
* LINE.DMC - sub-program for SURVEY.DMC.
SURVEY.DMD - Table for Survey data.
- *** created by user ***
SURVEY.DMS - Survey data file.
- Has all the answers from questionaires.
- *** created by user ***
* ATR.DMD - Table with definitions for each question
(e.g. Question text, Question type).
ATR.DMS - Data file for definitions of each
question.
- *** created by user ***
*****************************************************************
* *
* The files with '*' in front are the files that are *
* initially loaded into user's computer area (user's account) *
* at time of installation of SURVEY SYSTEM *
* *
*****************************************************************
4.0 PROCEDURE TO USE THE SYSTEM
4.1 OVERALL PROCEDURE TO USE THE SYSTEM
<PURPOSE>
THIS PAGE IS A SKELETON OUTLINE OF THE PROCEDURES WHICH
THE USER WILL FOLLOW TO USE THE SYSTEM.
<PROCEDURE>
USER SHOULD FOLLOW EACH PROCEDURE IN THE ORDER
OF STEPS BELOW:
STEP 1. DESIGN A WORKSHEET FOR QUESTIONAIRE
(SEE SECTION 4.1.1 FOR PROCEDURE)
STEP 2. CREATE SURVEY.DMD
(SEE SECTION 4.1.2 FOR PROCEDURE)
STEP 3. INITIALIZE SURVEY.DMS
(SEE SECTION 4.1.3 FOR PROCEDURE)
STEP 4. INITIALIZE ATR.DMS
(SEE SECTION 4.1.4 FOR PROCEDURE)
STEP 5. ENTER DATA TO ATR.DMS
(SEE SECTION 4.1.5 FOR PROCEDURE)
STEP 6. CREATE SURVEY.DMC
(SEE SECTION 4.1.6 FOR PROCEDURE)
STEP 7. ENTER DATA TO SURVEY.DMS
(SEE SECTION 4.1.7 FOR PROCEDURE)
STEP 8. RUN SURVEY PROGRAM FOR REPORTS
(SEE SECTION 4.1.8 FOR PROCEDURE)
**************************************************************
*** ***
*** ONCE USER BEGINS THE 1ST PROCEDURE (SECTION 4.1.1), ***
*** USER MAY FOLLOW THE PAGES IN ORDER, FOR PROCEDURES ***
*** ARE WRITTEN IN SEQUENTIAL FASHION. ***
*** ***
*** THE USER WILL NEVER NEED TO RETURN TO THIS ***
*** PAGE. ***
*** ***
**************************************************************
4.1.1 PROCEDURE TO DESIGN WORKSHEET FOR QUESTIONAIRE
<PURPOSE>
THE PURPOSE OF THIS PROCEDURE IS TO HELP THE USER
DEFINE QUESTIONS AND ANSWERS FOR THE QUESTIONAIRE
CLEARLY ACCORDING TO THE PREPARED WORKSHEET FORMAT,
SO USER CAN DEFINE THE DATA BASES AND REPORT STYLE
EASILY LATER ON.
THE WORKSHEET USER CREATES WILL HELP THE USER WHEN
USER 1) CREATES SURVEY.DMD
2) ENTERS DATA TO ATR.DMS
3) ENTERS DATA TO SURVEY.DMS.
<PROCEDURE>
STEP 1 GET ONE CLEAN SURVEY QUESTIONAIRE WITH NO
ANSWERS CIRCLED ON IT.
STEP 2 USE ZEROX COPIER AND MAKE SOME COPIES OF
THE "BLANK WORKSHEET FOR QUESTIONAIRE" IN
APPENDIX A.
STEP 3 USING THE GUIDELINES FOR THE WORKSHEET
ON THE NEXT PAGE, GO THROUGN EACH QUESTION
ON THE QUESTIONAIRE AND FILL IN EACH ROW OF
WORKSHEET UNTIL ALL THE QUESTIONS ON THE
QUESTIONAIRE ARE DONE.
* FOR SAMPLE DESIGN OF WORKSHEET OR
EXAMPLES OF CASES, REFER TO THE SAMPLE
WORKSHEET FOR SAMPLE QUESTIONAIRE.
SAMPLE QUESTIONAIRE - APPENDIX B
SAMPLE WORKSHEET - APPENDIX C
<GUIDELINES FOR WORKSHEET>
A. QUESTION NUMBER
==================
*********************************************************
* *
* QUESTION NUMBER - IT IS A NUMBER THAT THE USER GIVES *
* TO A QUESTION. IT DOES NOT NECESSAIRLY HAVE *
* RELATIONSHIP WITH ACTUAL QUESTION NUMBER ON *
* THE QUESTIONAIRE ITSELF, BECAUSE SOME QUESTIONS *
* ON THE QUESTIONAIRE HAVE SUB-QUESTIONS UNDER *
* THE SAME QUESTIONAIRE. *
* *
*********************************************************
1. MAKING A QUESTION NUMBER :
USER NUMBERS EACH OF THEM INCREMENTALLY (BY 1)
IN ASCENDING ORDER AS THEY COME UP,
AND ADD 'S' OR 'NS' PREFIX TO IT AS FOLLOWES.
a) FOR QUESTIONS THAT WILL APPEAR ON THE REPORT,
USE 'S'.
THEY ARE 1) DEGREE TYPE
2) YES-NO TYPE
3) PERCENTAGE TYPE
4) PRIORITY TYPE
* SEE SECTION 2 FOR EXAMPLES.
b) FOR QUESTIONS THAT WILL NOT APPEAR ON THE REPORT,
USE 'NS'.
THEY ARE 1) ANYTHING THAT CANNOT BE
CALCULATED NUMERICALLY.
e.g. locations of the
respondents
e.g. comments from the
respondents
2) ANY QUESTION THAT USER
DOES NOT WANT TO APPEAR
ON THE REPORT.
e.g.: S1->S2->NS1->S3->S4->NS2->NS3->S5->S6->NS4->S7...
2. DETERMINING NUMBER OF QUESTION NUMBERS THAT HAVE TO
BE MADE FOR A CERTAIN QUESTION ON THE QUESTIONAIRE :
MOST QUESTIONS EXPECT 1 ANSWER FOR 1 QUESTION.
BUT SOMETIMES, THERE ARE QUESTIONS THAT EXPECT MORE
THAN 1 ANSWER.
GENERAL RULE IS "ALWAYS TRY TO MAKE 1 QUESTION
NUMBER FOR 1 ANSWER".
THERE ARE 3 STYLES OF QUESTIONS ALL-TOGETHER,
AND EACH STYLE IS EXPLAINED ON THE NEXT PAGE.
STYLE 1 A QUESTION EXPECTING 1 ANSWER:
<SOLUTION>
GIVE A QUESTION NUMBER STARTING
WITH 'S' OR 'NS' ACCORDINGLY.
e.g. S1, S2, S3, NS1,...
STYLE 2 A QUESTION EXPECTING MORE THAN
1 ANSWER (MULTIPLE CHOICE) :
<SOLUTION>
MAKE THE QUESTION NUMBERS AS MANY
AS THE NUMBER OF CHOICES, AND
GIVE A QUESTION NUMBER TO EACH CHOICE.
e.g.
Q12: What is your primary position?
choices: 1.managerial 2.technical
IN THIS CASE, RESPONDENT COULD CIRCLE
EITHER 1 FOR MANAGERIAL
OR 2 FOR TECHNICAL
OR 1 & 2 FOR BOTH.
SO, USER MAKES 2 QUESTION NUMBERS
AND GIVE 1 TO EACH OF THE 2 CHOICES.
(ONE FOR CHOICE 1, AND ONE FOR
CHOICE 2).
STYLE 3 A QUESTION WITH SUB-QUESTIONS:
<SOLUTION>
SEPERATE EACH SUB-QUESTION, AND
GIVE A QUESTION NUMBER TO EACH
SUB-QUESTION.
e.g.
Q10: Please prioritize the services
listed above in order of
importance to you ?
1st priority ( )
2nd priority ( )
3rd priority ( )
4th priority ( )
5th priority ( )
IN THIS CASE, THERE CAN BE ONE
ANSWER FOR EACH SUB-QUESTION.
SO, USER GIVES ONE QUESTION NUMBER
TO EACH OF 5 SUB-QUESTIONS.
B. QUESTION TYPE
================
DESCRIBE THE TYPE OF THE QUESTION.
1. FOR QUESTIONS THAT WILL APPEAR ON THE REPORT, USE ONE
OF THE FOLLOWING TYPES:
1) DEGREE
2) YES-NO
3) PERCENTAGE
4) PRIORITY
2. FOR QUESTIONS THAT WILL NOT APPEAR ON THE REPORT,
THIS IS NOT NEEDED. LEAVE IT BLANK.
C. QUESTION TEXT
================
1. FOR QUESTIONS THAT WILL APPEAR ON THE REPORT, WRITE DOWN
THE TEXT OF THE QUESTION THAT USER WANTS TO SEE ON THE
REPORT. ( CAN USE UP TO 240 CHARACTERS)
2. FOR QUESTIONS THAT WILL NOT APPEAR ON THE REPORT,
THIS IS NOT NEEDED. LEAVE IT BLANK.
D. ANSWER NUMBER
================
*********************************************************
* *
* ANSWER NUMBER - THE ANSWER NUMBER HAS RELATIONSHIP *
* WITH ACTUAL QUESTION NUMBER ON THE *
* QUESTIONAIRE ITSELF. *
* *
*********************************************************
USER NUMBERS THEM SO THAT THEY ARE RELATIVE TO ACTUAL
QUESTION NUMBER ON THE QUESTIONAIRE ITSELF.
USE THE FOLLOWING NAMING CONVENTION FOR EACH STYLE
OF QUESTION.
STYLE 1 A QUESTION EXPECTING 1 ANSWER:
<SOLUTION>
GIVE A ANSWER NUMBER STARTING
WITH 'A'.
e.g. A1, A2, A3, ...
STYLE 2 A QUESTION EXPECTING MORE THAN
1 ANSWER:
<SOLUTION>
GIVE AN ANSWER NUMBER STARTING
WITH 'A' AND ENDING WITH 'A to Z'
TO EACH QUESTION NUMBER.
e.g. A12A, A12B,
STYLE 3 A QUESTION WITH SUB-QUESTIONS:
<SOLUTION>
GIVE AN ANSWER NUMBER STARTING
WITH 'A' AND ENDING WITH 'A to Z'
TO EACH SUB-QUESTION.
e.g. A10A, A10B, A10C, A10D, A10E.
E. ANSWER TYPE
==============
THERE ARE 2 TYPES OF ANSWERS.
1. INTEGER - FOR 1) DEGREE TYPE QUESTION
2) YES-NO TYPE QUESTION
3) PRIORITY TYPE QUESTION
4) PRIORITY TYPE QUESTION
2. TEXT - FOR QUESTION EXPECTING A TEXT
ANSWER.
e.g. COMMENTS
F. ANSWER LENGTH
================
ANSWER LENGTH FOR EACH TYPE OF QUESTION:
1 FOR DEGREE TYPE QUESTION
1 FOR YES-NO TYPE QUESTION
2 FOR PRIORITY TYPE QUESTION
3 FOR PERCENTAGE TYPE QUESTION
UP TO 500 FOR TEXT TYPE QUESTION.
< END OF GUIDELINES FOR WORKSHEET >
4.1.2 PROCEDURE TO CREATE SURVEY.DMD
<PURPOSE>
THE PURPOSE OF THIS PROCEDURE IS TO DEFINE A DATA BASE
TABLE FOR SURVEY QUESTIONAIRE IN THE FORMAT THE SURVEY
SYSTEM UNDERSTANDS.
<PROCEDURE>
STEP 1 USER GETS THE WORKSHEET FOR THE QUESTIONAIRE, WHICH
IS COMPLETED BY THE USER.
STEP 2 USER DECIDES WHETHER USER WANTS TO ENTER THE
TEXT TYPE ANSWERS TO THE QUESTIONAIRE DATA BASE.
IF USER DECIDES NOT TO ENTER CERTAIN TEXT TYPE
ANSWERS (BECAUSE IT IS TEDIOUS TO ENTER COMMENTS),
USER CROSSES OUT THAT ROW ON THE WORKSHEET.
STEP 2 USE AN EDITOR, AND CREATE A FILE CALLED "SURVEY.DMD".
USER CAN USE ANY FILE EDITOR, BUT SOS WAS CHOSEN
FOR ILLUSTRATION.
.SOS SURVEY.DMD<CR> !Begin to create it.
------------------
INPUT: SURVEY.DMD
!First line user types should look like the
!following line.
00100 ATT<SP>QUES_NO<TAB>ABB<SP>QNO<TAB><TAB>
---------------------------------------
LENGTH<SP>3<TAB>KEY<CR>
-----------------------
!This is a questionaire
!number. "LENGTH 3"means
!user wants to enter up to
!999 questionaires.
!If user wants to enter up
!to 9999 questionaires,
!use "LENGTH 4".
!--- Continued on the next page ---
!From the 2nd line to the last line, following
!format is used. Each line consists of informations
!from each row on the questionaire worksheet.
00200 ATT<SP>???1<TAB>ABB<SP>???2<TAB><TAB>
-------------------------------------
???3<TAB>LENGTH<SP>###<TAB>???4<CR>
-----------------------------------
00300 .
00400 .
00500 .
.
.
.
!When all the rows on the worksheet are entered,
!type <ESC> to finish entering data, then
!type 'ESB<CR>' to exit from editor.
!For example, 51 lines were entered.
05200 <ESC> !Finish entering data.
-----
*ESB<CR> !Exit from editor.
-------
[SURVEY.DMD] !'SURVEY.DMD' is saved.
. !Back to monitor level.
*** NOTE ***
???1 - represents the question number on the
worksheet.
???2 - represents the answer number on the
worksheet.
???3 - represents the answer type on the
worksheet.
### - represents the answer length on the
worksheet.
???4 - represents the word "KEY" for all the
lines except for lines with text type answer.
For a line with text type answer, ???4
should be ignored.
4.1.3 PROCEDURE TO INITIALIZE SURVEY.DMS
<PURPOSE>
PREPARE SOME SPACE FOR THE QUESTIONAIRE DATA BASE,
WHICH WILL BE FILLED WITH QUESTIONAIRE ANSWERS LATER ON.
<PROCEDURE>
TYPE FOLLOWING 1 LINE AND WAIT FOR SYSTEM PROMPT :
'EXIT' FOR DEC-10,
'[DO: EXECUTION FINISHED ....]' FOR DEC-20.
.DO LDSUR<CR>
------------
.R 1022
*LOAD SURVEY
... Message saying 'NO ERROR...'
'NO INPUT DATA....'
*Q
EXIT
. !Back to the monitor.
*** IMPORTANT NOTE ***
If user gets an error message right after system prompt
"*LOAD SURVEY", user should look at the file "SURVEY.DMD"
and fix any typo-error before goes to the next procedure.
4.1.4 PROCEDURE TO INITIALIZE ATR.DMS
<PURPOSE>
PREPARE SOME SPACE FOR THE DATA BASE OF PROGRAM CONTROL FILE
"ATR.DMS", WHICH WILL BE FILLED WITH CONTROL DATA FOR
THE QUESTIONAIRE LATER ON.
<PROCEDURE>
TYPE FOLLOWING 1 LINE AND WAIT FOR SYSTEM PROMPT :
'EXIT' FOR DEC-10,
'[DO: EXECUTION FINISHED ....]' FOR DEC-20.
.DO LDATR<CR>
------------
.R 1022
*LOAD ATR
... Message saying 'NO ERROR...'
'NO INPUT DATA....'
*Q
EXIT
. !Back to the monitor.
4.1.5 PROCEDURE TO ENTER DATA TO ATR.DMS
<PURPOSE>
ENTER NECESSARY INFORMATIONS FOR EACH QUESTION THAT WILL
APPEAR ON THE REPORT. THIS WILL CONTROL THE APPEAREANCE
OF THE ANSWER RESULTS ON THE REPORT.
<PROCEDURE>
STEP 1 USER GETS THE WORKSHEET FOR THE QUESTIONAIRE.
STEP 2 USER SELECTS ONLY THE ANSWERS USER WANTS TO APPEAR
ON THE REPORT. THEY ARE THE ONES WITH PREFIX 'S'
FOR THEIR QUESTION NUMBER.
THE ONES WITH PREFIX 'NS' SHOULD BE EXCLUDED IN
THIS PROCESS.
STEP 3 RUN 1022 AS FOLLOWS:
.R 1022<CR> !Start running 1022.
----------
*O ATR<CR> !Open empty data file.
---------
*A<CR> !Start entering(ADDing)
----- !5 informations for each
!question.
SULLPY ATTRS !Systen asks for 1
!information at a time.
! 1. Enter answer for each question terminating with <CR>.
! Guidelines for entering answers are on the next page.
------------------------------------------------------------------------
!
!<GUIDELINES FOR ATR.DMS>
!
! 1. ATRNM - Enter a question number that has prefix 'S' <FROM WORKSHEET>.
! (i.e. S1 or S2 or ...... Sn)
! * Be careful not to use lowercase letters for this entry,
! * otherwise program will not work properly.
!
! 2. ATRTX - Enter the question text from the worksheet.
! (i.e. How do you think about this?)
! * Lower case, Uppercase both can be used for this entry.
!
! 3. ATRQT - Enter
! 'DG' for degree type question,
! 'DS' for degree type question, but user wants to suppress
! it's calculation for AVERAGE.
! 'YN' for yes-no type question,
! 'PC' for percentage type question, or any question
! that has a number less than 1000 as the answer,
! 'PR' for priority type question except the last one of
! consecutive priority questions.
! 'PE' for the last one of consecutive priority questions.
!
! * Be careful not to use lowercase letters for this entry.
! * otherwise program will not work properly.
!
! 4. ATRPN - Enter number of choices among which respondent was supposed
! to choose one as an answer.
! e.g.
!
! Up to 6 for degree type,
! 2 for yes-no type,
! 0 for other types ( PERCENTAGE, PRIORITY ).
!
! 5. ATROR - Enter the question number without prefix 'S'.
!
! e.g.
! ----
! ATRNM ATROR
! ----- -----
! S1 1
! S2 2
! S3 3
! . .
! . .
! Sn N
!
!<END OF GUIDELINES>
!
------------------------------------------------------------------------
!
- CONTINUED ON THE NEXT PAGE -
!
!*** If user wants to correct any answer entered by
!*** mistake, refer to section 4.2
!
! 2. When all 5 informations are entered for the question,
! do the same for the next question by typing A<CR>.
! OR
! exit out of 1022 by typing Q<CR> so user can
! continue entering the data the next day.
*Q<CR> !Save what have been entered
----- !and exit from 1022.
. !Back to the monitor.
4.1.6 PROCEDURE TO CREATE SURVEY.DMC
<PURPOSE>
BY MODIFYING THE GENERIC SURVEY PROGRAM, USER CREATES
A SURVEY PROGRAM ACCORDING TO NUMBER OF QUESTIONS THAT
WILL APPEAR ON THE REPORT.
<PROCEDURE>
USER USES ONE OF THE 2 PROCEDURES DEPENDING ON THE
COMPUTER SYSTEM USER USES.
1) FOR DEC-10 SYSTEM, USE PROCEDURE 1.
2) FOR DEC-20 SYSTEM, USE PROCEDURE 2 (NEXT PAGE).
<PROCEDURE 1>
TYPE THE FOLLOWING LINE:
.DO T10SUR ##<CR>
----------------
-wait for 'EXIT' prompt.
EXIT
. ! Back to monitor.
*** NOTE ***
## - Represnents number of questions that
will appear on the report.
i.e TOTAL number of questions that has
prefix 'S' as their question number.
<PROCEDURE 2>
STEP 1 TYPE:
@DO COPSUR<CR>
-------------
- wait for prompt:
'[DO: EXECUTION FINISHED...]'.
@ !Back to monitor.
STEP 2 USE AN EDITOR AND CHANGE ONE TEXT IN
THE FILE CALLED "20SURV.CTL".
FOR ILLUSTRATION, SOS IS USED.
@SOS 20SURV.CTL<CR>
------------------
EDIT: 20SURV.CTL<005>
*S100<ESC>##<ESC>100:4000<CR>
-------------------------
.
.
SOS changes each 100
to ##.
.
.
*ESB<CR> !Exit from
------- !SOS.
[20SURV.CTL] !it is saved
@ !Back to
!monitor.
*** NOTE ***
## - Represnents number of questions that
will appear on the report.
i.e TOTAL number of questions that has
prefix 'S' as their question number.
- STEP 3 CONTINUED ON THE NEXT PAGE -
STEP 3
TYPE THE FOLLOWING LINE:
@DO 20SURV<CR>
----------------
- wait for prompt:
'[DO: EXECUTION FINISHED...]'.
@ ! Back to monitoR.
4.1.7 PROCEDURE TO ENTER DATA TO SURVEY.DMS
<PURPOSE>
THIS IS THE STAGE WHERE USER ENTERS ALL THE ANSWERS
FROM THE QUESTIONAIRES TO THE QUESTIONAIRE DATA BASE
"SURVEY.DMS".
<PROCEDURE>
STEP 1 USER GETS ALL THE QUESTIONAIRES THAT HAVE BEEN
RETURNED FROM THE SURVEY RESPONDENTS.
STEP 2 RUN 1022 AS FOLLOWS:
.R 1022<CR> !run 1022.
----------
*O SURVEY<CR> !Open empty dtaa file.
------------
*A<CR> !Start entering(ADDing)
----- !answers from a questionaire.
SUPPLY ATTRS !The system asks for answer
!for each question on the
!questionaire.
!Enter the answer for each question terminating
!with <CR>.
!
!Guidelines for entering answers are on the next page.
------------------------------------------------------------------------
!
! <GUIDELINES FOR ANSWERS> :SURVEY.DMS
!
! QNO - ENTER THE QUESTIONAIRE NUMBER.
!
! * SINCE MOST QUESTIONAIRES DON'T HAVE
! QUESTIONAIRE NUMBER ON THEM, USER
! NEEDS TO NUMBER THE QUESTIONAIRE.
!
! THE 'QNO' SERVES FOR 2 PURPOSES :
!
! 1) LETS THE USER BE ABLE TO REFER TO
! CERTAIN QUESTIONAIRE WHEN USER
! WANTS TO CORRECT ANY MISTAKES ON
! THE QUESTIONAIRE LATER ON.
!
! 2) USER CAN USE THIS NUMBER FOR A
! ROLL-UP PURPOSE.
! ( i.e. DIVIDE THE QUESTIONAIRES
! INTO DIFFERENT GROUPS .)
!
! e.g.
!
! USER CAN GIVE NUMBERS 1-100 TO
! ONE GROUP OF QUESTIONAIRES,
! AND GIVE NUMBERS 101-200 TO
! ANOTHER GROUP OF QUESTIONAIRES.
!
! AND WHEN USER RUNS THE PROGRAM
! TO GET THE REPORTS, USER CAN SELECT
! THE SPECIFIC GROUP OF QUESTIONAIRES
! FOR THE REPORTS USING THE 'QNO'.
!
!
! OTHERS - ENTER CIRCLED NUMBER OR TEXT ACCORDINGLY.
!
! * IF THE CHOICES HAPPENED TO BE A,B,C,...,
! ENTER 1,2,3..., INSTEAD.
!
! * IF THERE IS NO CHOICE CIRCLED, OR 'N/A'
! IS CIRCLED, ENTER '0'.
!
!
! <SPECIAL CASE> -
!
! FOR EACH QUESTION MADE FRON A MULTIPLE
! CHOICE QUESTION (QUESTION STYLE 2):
!
! i.e.: A12A, A12B on the sampme worksheet
!
! ENTER 1 (TO INDICATE 'YES. THIS CHOICE
! IS CIRCLED AS AN ANSWER')
!
! 2 (TO INDICATE 'NO. THIS CHOICE
! IS NOT CIRCLED AS AN ANSWER').
!
! <END OF GUIDELINES>
!
--------- THE REST OF PROCEDURE CONTINUES ON THE NEXT PAGE -------------
!
!*** If user wants to correct any answer entered by
!*** mistake, refer to section 4.2
!
!
!When all the answers for one questionaire are
!entered, enter answers for the next questionaire
!by typing A<CR>.
! OR
!exit from 1022 by typing Q<CR> so user can
!continue entering data the next day.
*Q<CR> !Save what have been entered
----- !and exit from 1022.
. !Back to the monitor.
4.1.8 PROCEDURE TO RUN PROGRAM
<PURPOSE>
THIS IS THE STAGE WHERE USER RUNS THE SURVEY PROGRAM
TO GENERATE REPORTS.
<PROCEDURE>
Run 1022 as follows;
.R 1022<CR> !Run 1022.
----------
*O SURVEY<CR> !Open the SURVEY data file.
------------
! At this stage, you can select your survey data
! (i.e. cuts of data)
! for the report using ANSWER NUMBER for certain question.
! This way, you can compare answers from any group
! of people with answers from other group of people.
!
! <EXAMPLES>
!
! *F ALL<CR> !Select all the questionaires.
! --------- !(Whole data)
!
! *F QNO BET 100 AND 200<CR>
! -------------------------
! !Select the group of questionaires
! !that have questionaire numbers(QNO)
! !between 100 and 200 (inclusive).
! !- This can be interpreted as
! ! something like this;
! ! "Select people who belong to
! ! some group or DEPT. ".
!
! *F A12A EQ 1<CR> !Select the questionaires that has 1
! --------------- !as the answer to Question # 12A.
! !- This can be interpreted as
! ! something like this;
! ! "Select people who are managers".
!
! *F A13 GT 45<CR> !Select the questionaires that has
! ---------------- !a number greater than 45 as the
! ! answer to Question # 13.
!
! *F A12A EQ 1 AND A13 GT 45<CR>
! -----------------------------
! !Select the questionaires that meet
! !both of above conditions
! !(Divide the questionaires into
! ! even smaller groups).
!
! <END OF EXAMPLES>
!
---- PROCEDURE CONTINUES ON THE NEXT PAGE ----
!
!
!
!
! After you select the group of questionaires you want,
! Run the survey program as follows.
*USE SURVEY<CR> !This will run the survey program.
--------------
* !When it is done, you get a prompt
! '*'.
! At this stage, you can do one of trhee things;
! 1. you can type out the survey report as follows;
!
! *FILE TYPE report-file-name<CR>
! ------------------------------
!
!
! 2. you can select another group of questionaires
! and run the program for that group of
! questionaires.
!
! 3. you can exit out of 1022 so that you can continue
! running the program next day.
*Q<CR> !Exit from 1022.
-----
. !Back to the monitor.
! At this stage, you can type out any survey report on the
! terminal as follows:
!
! "TYPE report-file-name<CR>"
! -------------------------
*** 2 SAMPLE RUNS ARE IN 'APPENDIX G' *************************
4.2 PROCEDURE TO CORRECT DATA ENTRY MISTAKES
<PURPOSE>
WHILE USER ENTERS DATA TO 'ATR.DMS' OR 'SURVEY.DMS',
USER CAN ENTER WRONG DATA BY MISTAKES.
THIS PROCEDURE LETS THE USER CORRECT THOSE MISTAKES.
<PROCEDURE>
EXAMPLES OF MISTAKES TO CORRECT:
1. ATR.DMS - USER ENTERED 'DM' FOR FOR ANSWER TO 'ATRQT-'.
AND WANTS TO CHANGE IT TO 'DG'.
2. SURVEY.DMS - USER ENTERED '3' FOR ANSWER TO A3 IN
QUESTIONAIRE N0. 9. AND WANTS TO CHANGE
IT TO '5'.
IF USER IS IN THE MIDDLE OF ENTERING THE DATA, FOLLOW
PROCEDURE 1.
IF USER ALREADY EXITED OUT OF 1022, FOLLOW
PROCEDURE 2.
<PROCEDURE 1>
STEP 1 KEEP ENTERING THE REST OF THE DATA UNTIL USER
GETS A PROMPT '*', AND READY TO ADD ANOTHER
SET OF DATA.
STEP 2 USING ANY ATTRIBUTE OF THE DATA BASE,
FIND THE SET OF ANSWERS THAT HAS A BAD ANSWER.
e.g.
1) FOR SURVEY.DMS:
*F QNO EQ 9<CR> !This will find all
-------------- !the answers for
!questionaire # 9.
2) FOR ATR.DMS:
*F ATRNM EQ S1<CR> !This will find all
----------------- !answers for S1.
STEP 3 PRINT OUT THE CONTENTS OF THE ATTRIBUTE
USER WANTS TO CHANGE.
* THIS STEP IS NOT NECESSARY. BUT USER
MAY WANT TO PRINT OUT THE CONTENTS JUST
TO CHECK IT BEFORE USER CHANGES IT.
e.g.
1) FOR SURVEY.DMS:
*P A3<CR> !Print out the
-------- !contents of A3.
3
2) FOR ATR.DMS:
*P ATRQT<CR> !Print out the
----------- !contents of ATRQT.
DM
STEP 4 CHANGE THE CONTENTS OF THE ATTRIBUTE.
e.g.
1) FOR SURVEY.DMS:
*C A3 5<CR> !Change the contents
---------- !of A3 to '5'.
2) FOR ATR.DMS:
*C ATRQT DG<CR> !Change the contents
-------------- !of ATRQT to 'DG'.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!
! ONE EXCEPTIONAL CASE - TEXT TYPE -
!
! --> To Change TEXT TYPE CONTEXTS,
! put the new TEXT CONTENTS between
! quotation mark (")
! or apostrophe (').
!
! e.g.
!
! 1) FOR SURVEY.DMS:
! *C A9 'PK3-2'<CR>
! ----------------
!
! 2) FOR ATR.DMS:
!
! *C ATRTX 'Ability of ....'<CR>
! -----------------------------
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
STEP 5 CONTINUE WITH NEXT STEP. (i.e ADD more data
or EXIT from 1022).
<END OF PROCEDURE 1>
<PROCEDURE 2>
STEP 1 RUN 1022 AS FOLLOWS:
.R 1022<CR> !Run 1022.
----------
*
STEP 2 OPEN THE DATA BASE THAT HAS THE BAD DATA.
e.g.
1) FOR SURVEY.DMS:
*O SURVEY<CR>
------------
2) FOR ATR.DMS:
*O ATR<CR>
---------
!THE FOLLOWING 5 STEPS ARE THE SAME 5 STEPS AS IN
!PROCEDURE 1.
STEP 3 KEEP ENTERING THE REST OF THE DATA UNTIL USER
GETS A PROMPT '*', AND READY TO ADD ANOTHER
SET OF DATA.
STEP 4 USING ANY ATTRIBUTE OF THE DATA BASE,
FIND THE SET OF ANSWERS THAT HAS A BAD ANSWER.
e.g.
1) FOR SURVEY.DMS:
*F QNO EQ 9<CR> !This will find all
-------------- !the answers for
!questionaire # 9.
2) FOR ATR.DMS:
*F ATRNM EQ S1<CR> !This will find all
----------------- !answers for S1.
STEP 5 PRINT OUT THE CONTENTS OF THE ATTRIBUTE
USER WANTS TO CHANGE.
* THIS STEP IS NOT NECESSARY. BUT USER
MAY WANT TO PRINT OUT THE CONTENTS JUST
TO CHECK IT BEFORE USER CHANGES IT.
e.g.
1) FOR SURVEY.DMS:
*P A3<CR> !Print out the
-------- !contents of A3.
3
2) FOR ATR.DMS:
*P ATRQT<CR> !Print out the
----------- !contents of ATRQT.
DM
STEP 6 CHANGE THE CONTENTS OF THE ATTRIBUTE.
e.g.
1) FOR SURVEY.DMS:
*C A3 5<CR> !Change the contents
---------- !of A3 to '5'.
2) FOR ATR.DMS:
*C ATRQT DG<CR> !Change the contents
-------------- !of ATRQT to 'DG'.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!
! ONE EXCEPTIONAL CASE - TEXT TYPE -
!
! --> To Change TEXT TYPE CONTEXTS,
! put the new TEXT CONTENTS between
! quotation mark (")
! or apostrophe (').
!
! e.g.
!
! 1) FOR SURVEY.DMS:
! *C A9 'PK3-2'<CR>
! ----------------
!
! 2) FOR ATR.DMS:
!
! *C ATRTX 'Ability of ....'<CR>
! -----------------------------
!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
STEP 7 CONTINUE WITH NEXT STEP. (i.e ADD more data
or EXIT from 1022).
<END OF PROCEDURE 2>
4.3 PROCEDURE TO DUMP ATR.DMS
<PURPOSE>
THIS PROCEDURE HELPS USER LOOK AT THE ANSWERS THAT USER
HAS PUT INTO THE PROGRAM CONTROL FILE "ATR.DMS".
<PROCEDURE>
STEP 1 TYPE FOLLOWING 1 LINE AND WAIT FOR SYSTEM PROMPT:
'EXIT' FOR DEC-10,
' [DO EXECUTION FINISH...]' FOR DEC-20.
.DO DMPATR<CR> !Create readable dump file
------------- !"ATR.FIL".
.
.
process
.
.
EXIT
. !Back to monitor.
STEP 2 TYPE:
.TYPE ATR.FIL<CR> !This will type out the
----------------- !contents of "ATR.DMS" on
!the terminal.
4.3 PROCEDURE TO DUMP SURVEY.DMS
<PURPOSE>
THIS PROCEDURE HELPS USER LOOK AT THE ANSWERS THAT USER
HAS PUT INTO THE QUESTIONAIRE DATA(ANSWERS) FILE
"SURVEY.DMS".
<PROCEDURE>
STEP 1 TYPE FOLLOWING 1 LINE AND WAIT FOR SYSTEM PROMPT:
'EXIT' FOR DEC-10,
' [DO EXECUTION FINISH...]' FOR DEC-20.
.DO DMPSUR<CR> !Create readable dump file
------------- !"SURVEY.FIL".
.
.
process
.
.
EXIT
. !Back to monitor.
STEP 2 TYPE:
.TYPE SURVEY.FIL<CR> !This will type out the
------------------- !contents of "SURVEY.DMS"
!on the terminal.
5.0 APPENDICES
APPENDIX A
BLANK WORKSHEET FOR QUESTIONAIRE
==========================================================================
QUESTION || ANSWER
==========================================================================
A. | B. | C. || D. | E. | F.
QUESTION | QUESTION | QUESTION || ANSWER | ANSWER | ANSWER
NUMBER | TYPE | TEXT || NUMBER | TYPE | LENGTH
==========================================================================
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
- CONTINUING - APPENDIX A
BLANK WORKSHEET FOR QUESTIONAIRE
==========================================================================
QUESTION || ANSWER
==========================================================================
A. | B. | C. || D. | E. | F.
QUESTION | QUESTION | QUESTION || ANSWER | ANSWER | ANSWER
NUMBER | TYPE | TEXT || NUMBER | TYPE | LENGTH
==========================================================================
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
| | || | |
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
APPENDIX B
SAMPLE SURVEY QUESTIONAIRE
Sample Questionaire
--------------------------------------------------------------------------
What is your impression of the service in each of 1 Unsatisfactory
the following areas? Please indicate your answers 2 Below Average
to each question by circling the appropriate number. 3 Average
"1" indicates dissatisfaction with service while 4 Above Average
"5" indicates the highest level of satisfaction. 5 Excellent
N/A Not Applicable
--------------------------------------------------------------------------
1. Ability of Data Center to do unscheduled work in 1 2 3 4 5 N/A
timely manner
2. Ability of Data Center to reschedule work during/ 1 2 3 4 5 N/A
after craches
3. Contingency plenning 1 2 3 4 5 N/A
4. Accuracy of data 1 2 3 4 5 N/A
5. User assistance from analyst/programmer 1 2 3 4 5 N/A
6. User assistance from Data center (trouble line 1 2 3 4 5 N/A
response to problems, on-going communication)
7. Data Center procedure documentation 1 2 3 4 5 N/A
8. Walk Through/Introduction to Data Center 1 2 3 4 5 N/A
(availability, quality)
9. Where is your terminal located________________
10.Please prioritize in order of importance to you
the services listed above
1st priority - question #____
2nd priority - question #____
3rd priority - question #____
4th priority - question #____
5th priority - question #____
11.How many years experience do you have with this Data Center?
less than 6 months< > 6 months to 1 year< > 1 to 3 years< >
12.What is your primary position?
managerial< > technical< >
13.What percentsge of time do you spend on typing? ____%
14.Do you think this questionaire is good?
yes< > no< >
APPENDIX C
SAMPLE WORKSHEET FOR SAMPLE QUESTIONAIRE
** EXPLANATION FOR EACH <CF> IS PROVIDED AT THE END OF APPENDIX C **
==========================================================================
QUESTION || ANSWER
==========================================================================
A. | B. | C. || D. | E. | F.
QUESTION | QUESTION | QUESTION || ANSWER | ANSWER | ANSWER
NUMBER | TYPE | TEXT || NUMBER | TYPE | LENGTH
==========================================================================
S1 | DEGREE | Ability of Data Center || A1 | INTEGER| 1
| | to.... || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S2 | DEGREE | Ability of .... || A2 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S3 | DEGREE | Contingency Planning.. || A3 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S4 | DEGREE | Accuracy of Data || A4 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S5 | DEGREE | User assistance from.. || A5 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S6 | DEGREE | User assistance from.. || A6 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S7 | DEGREE | Data Center procedure..|| A7 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
S8 | DEGREE | Walk Through/.... || A8 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
NS1 | | || A9 | TEXT | 15
| | || | |
<CF1> | <CF2> | <CF3> || | |
| | || | |
--------------------------------------------------------------------------
- CONTINUING - APPENDIX C
SAMPLE WORKSHEET FOR SAMPLE QUESTIONAIRE
** EXPLANATION FOR EACH <CF> IS PROVIDED AT THE END OF APPENDIX C **
==========================================================================
QUESTION || ANSWER
==========================================================================
A. | B. | C. || D. | E. | F.
QUESTION | QUESTION | QUESTION || ANSWER | ANSWER | ANSWER
NUMBER | TYPE | TEXT || NUMBER | TYPE | LENGTH
==========================================================================
S9 | PRIORITY | Priority 1 || A10A | INTEGER| 2
| | || | |
| | || <CF4> | | <CF 5>
| | || | |
--------------------------------------------------------------------------
S10 | PRIORITY | Priority 2 || A10B | INTEGER| 2
| | || | |
| | || <CF4> | | <CF 5>
| | || | |
--------------------------------------------------------------------------
S11 | PRIORITY | Priority 3 || A10C | INTEGER| 2
| | || | |
| | || <CF4> | | <CF 5>
| | || | |
--------------------------------------------------------------------------
S12 | PRIORITY | Priority 4 || A10D | INTEGER| 2
| | || | |
| | || <CF4> | | <CF 5>
| | || | |
--------------------------------------------------------------------------
S13 | PRIORITY | Priority 5 || A10E | INTEGER| 2
| | || | |
| | || <CF4> | | <CF 5>
| | || | |
--------------------------------------------------------------------------
S14 | DEGREE | How many yesrs experi- || A11 | INTEGER| 1
| | || | |
| <CF 6> | 'ence.... || | |
| | || | |
--------------------------------------------------------------------------
S15 | DEGREE | POSITION - MANAGERIAL || A12A | INTEGER| 1
| | || | |
<CF 7> | | || <CF 8> | | <CF 9>
| | || | |
--------------------------------------------------------------------------
S16 | DEGREE | POSITION - TECHNICAL || A12B | INTEGER| 1
| | || | |
<CF 7> | | || <CF 8> | | <CF 10>
| | || | |
--------------------------------------------------------------------------
S17 | PERCENT | What percentage of || A13 | INTEGER| 3
| | time..... || | |
| | || | | <CF 11>
| | || | |
--------------------------------------------------------------------------
- CONTINUING - APPENDIX C
SAMPLE WORKSHEET FOR SAMPLE QUESTIONAIRE
** EXPLANATION FOR EACH <CF> IS PROVIDED AT THE END OF APPENDIX C **
==========================================================================
QUESTION || ANSWER
==========================================================================
A. | B. | C. || D. | E. | F.
QUESTION | QUESTION | QUESTION || ANSWER | ANSWER | ANSWER
NUMBER | TYPE | TEXT || NUMBER | TYPE | LENGTH
==========================================================================
S18 | YES-NO | Do you think this ... || A14 | INTEGER| 1
| | || | |
| | || | |
| | || | |
--------------------------------------------------------------------------
- CONTINUING - APPENDIX C
************ EXPLANATION FOR EACH <CF> *****************************
<CF 1> THIS WILL NOT APPEAR ON THE REPORT.
SO QUESTION NUMBER HAS PREFIX 'NS' INSTEAD OF 'S'.
<CF 2> DO NOT NEED A 'QUESTION TYPE' FOR A QUESTION THAT WILL NOT APPEAR
ON THE REPORT.
<CF 3> DO NOT NEED A 'QUESTION TEXT' FOR A QUESTION THAT WILL NOT APPEAR
ON THE REPORT.
<CF 4> SINCE THEY ARE SUB-QUESTIONS OF QUESTION 10, THEY USE SUFFIX
'A to Z' CONVENTION IN THEIR ANSWER NAMES.
<CF 5> THE VALID ANSWER FOR THE PRIOROTY QUESTION CAN BE BETWEEN
1 AND 40.
<CF 6> SINCE THE ANSWER TO THIS QUESTION CAN BE A NUMBER BETWEEN 1 AND 3,
THIS QUESTION IS CATEGORIZED AS A DEGREE TYPE QUESTION.
<CF 7> SINCE THESE 2 QUESTIONS ARE SUB-QUESTIONS OF A MULTIPLE CHOICE
QUESTION (i.e SOME PEOPLE MIGHT CIRCLE BOTH CHOICES IF THEY ARE
MANAGERIAL AND TECHNICAL AT THE SAME TIME) ,
EACH CHOICE GETS SEPERATE QUESTION NUMBER.
<CF 8> LIKE <CF 7>, EACH CHOICE GETS ONE ANSWER NUMBER WITH SUFFIX 'A to Z'.
*************************************************************************
*** ***
*** COMMENTS <CF 9> AND <CF 10> ARE INSERTED HERE JUST TO SOLVE USERS ***
*** CURIOSITY ON "WHAT NUMBER I SHOULD USE WHEN I ENTER THE ANSWER ***
*** FOR THIS QUESTION LATER ON (WHEN ENTERING DATA TO SURVEY.DMS: ***
*** Section 4.1.7) ?". ***
*** ***
*************************************************************************
<CF 9> VALID ANSWER FOR THIS QUESTION WILL BE :
'1' TO INDICATE '1ST CHOICE IS CIRCLED'
OR
'2' TO INDICATE '1ST CHOICE IS NOT CIRCLED'
BY THE RESPONDENT.
<CF 10> VALID ANSWER FOR THIS QUESTION WILL BE :
'1' TO INDICATE '2ND CHOICE IS CIRCLED'
OR
'2' TO INDICATE '2ND CHOICE IS NOT CIRCLED'
BY THE RESPONDENT.
<CF 11> VALID ANSWER FOR THIS QUESTION WILL BE A NUMBER BETWEEN 0 AND 999.
SAMPLE SURVEY.DMD APPENDIX D
ATT QUES_NO ABB QNO INTEGER LENGTH 3 KEY
ATT S1 ABB A1 INTEGER LENGTH 1 KEY
ATT S2 ABB A2 INTEGER LENGTH 1 KEY
ATT S3 ABB A3 INTEGER LENGTH 1 KEY
ATT S4 ABB A4 INTEGER LENGTH 1 KEY
ATT S5 ABB A5 INTEGER LENGTH 1 KEY
ATT S6 ABB A6 INTEGER LENGTH 1 KEY
ATT S7 ABB A7 INTEGER LENGTH 1 KEY
ATT S8 ABB A8 INTEGER LENGTH 1 KEY
ATT NS1 ABB A9 TEXT LENGTH 15
ATT S9 ABB A10A INTEGER LENGTH 2 KEY
ATT S10 ABB A10B INTEGER LENGTH 2 KEY
ATT S11 ABB A10C INTEGER LENGTH 2 KEY
ATT S12 ABB A10D INTEGER LENGTH 2 KEY
ATT S13 ABB A10E INTEGER LENGTH 2 KEY
ATT S14 ABB A11 INTEGER LENGTH 1 KEY
ATT S15 ABB A12A INTEGER LENGTH 1 KEY
ATT S16 ABB A12B INTEGER LENGTH 1 KEY
ATT S17 ABB A13 INTEGER LENGTH 3 KEY
ATT S18 ABB A14 INTEGER LENGTH 1 KEY
SAMPLE DUMP FILE "ATR.FIL" APPENDIX E
ATRNM : S1
ATRTX : Ability of Data center to do unscheduled work in timely
manner
ATRQT : DG
ATRPN : 5
ATROR : 1
ATRNM : S2
ATRTX : Ability of Data center to reschedule work during/after
crashes
ATRQT : DG
ATRPN : 5
ATROR : 2
ATRNM : S3
ATRTX : Contingency Planning
ATRQT : DG
ATRPN : 5
ATROR : 3
ATRNM : S4
ATRTX : Accuracy of data
ATRQT : DG
ATRPN : 5
ATROR : 4
ATRNM : S5
ATRTX : User assistance from analyst/programmer
ATRQT : DG
ATRPN : 5
ATROR : 5
ATRNM : S6
ATRTX : User assistance from Data Center (trouble line response to
problems, on-going communication)
ATRQT : DG
ATRPN : 5
ATROR : 6
ATRNM : S7
ATRTX : Data Center procedure documentation
ATRQT : DG
ATRPN : 5
ATROR : 7
ATRNM : S8
ATRTX : Walk Through/Introduction to Data Center (availability,
quality)
ATRQT : DG
ATRPN : 5
ATROR : 8
- CONTINUING - APPENDIX E
ATRNM : S9
ATRTX : Priority 1
ATRQT : PR
ATRPN : 1
ATROR : 9
ATRNM : S10
ATRTX : priority 2
ATRQT : PR
ATRPN : 1
ATROR : 10
ATRNM : S11
ATRTX : priority 3
ATRQT : PR
ATRPN : 1
ATROR : 11
ATRNM : S12
ATRTX : priority 4
ATRQT : PR
ATRPN : 1
ATROR : 12
ATRNM : S13
ATRTX : priority 5
ATRQT : PE
ATRPN : 1
ATROR : 13
ATRNM : S14
ATRTX : How many years experience do you have with this data center?
ATRQT : DG
ATRPN : 3
ATROR : 14
ATRNM : S15
ATRTX : POSITION - MANAGERIAL
ATRQT : DS
ATRPN : 2
ATROR : 15
ATRNM : S16
ATRTX : POSITION - TECHNICAL
ATRQT : DS
ATRPN : 2
ATROR : 16
- CONTINUING - APPENDIX E
ATRNM : S17
ATRTX : What percentage of time do you spend on whatever-program
test for percentage type -kim
ATRQT : PC
ATRPN : 1
ATROR : 17
ATRNM : S18
ATRTX : Do you think this questionaire is good? -program test for
yes-no type-kim
ATRQT : YN
ATRPN : 2
ATROR : 18
APPENDIX F
SAMPLE DUMP FILE "SURVEY.FIL"
--------------------------------------------------------------------------------
DUMP FILE "SURVEY.FIL"
======================
THERE ARE 5 QUESTIONAIRES (RECORDS) IN "SURVEY.DMS"
FOR EACH RECORD :
1ST NUMBER = QNO (QUESTIONAIRE NUMBER)
- YOUR KEY TO FIND CERTAIN
QUESTIONAIRE IF YOU NEED
TO CORRECT ANY MISTAKES ON
THE QUESTIONAIRE
2ND NUMBER = A1 (ANSWER TO THE 1ST QUESTION)
( OR TEXT ) ON THE QUESTIONAIRE)
3RD NUMBER = A2 (ANSWER TO THE 2ND QUESTION)
( OR TEXT ) ON THE QUESTIONAIRE)
.
.
.
.
LAST NUMBER = ANSWER TO THE LAST QUESTION)
( OR TEXT ) ON THE QUESTIONAIRE)
--------------------------------------------------------------------------------
CONTENTS OF THE QUESTIONAIRES (RECORDS) FOLLOWS :
1 2 3 5 2 2 1 4 2 PK1/C47 3 4 2 5 1 2 1 2 55 1
2 3 2 3 4 2 2 5 2 PK3-2/H10 3 4 2 1 6 3 2 1 0 2
3 2 2 4 4 1 3 2 1 ML3 3 5 1 0 0 0 1 1 40 1
4 2 4 0 2 0 3 1 4 PK10 2 4 0 0 0 1 2 1 80 1
5 3 3 3 4 2 3 2 2 MR3 3 6 2 1 2 1 1 2 50 1
2 SAMPLE RUNS OF SURVEY PROGRAM APPENDIX G
--------------------------------------------------------------------------
<1ST RUN>
@R 1022
5/14/82
System 1022a 114E(46)
* O SURVEY
* F ALL ! WANT TO SELECT ALL PEOPLE(QUESTIONAIRES).
5 RECS FOUND.
* USE SURVEY
ENTER NEW REPORT FILE NAME (e.g. SURVEY.001)--->REPORT.001
FILE NAME : REPORT.001
ENTER REPORT SUB-FILE ---> FOR ALL PEOPLE
*** NAME OF REPORT FILE CREATED IS REPORT.001 ***
IF YOU WANT TO TYPE IT OUT NOW, TYPE:
"FILE TYPE REPORT.001<CR>"
* ! RAN SUCCESSFULLY.
COMMENT: After program ran, if user wants to type out the report
on the terminal, user rolls the paper to the top of the
next page before typing "FILE TYPE REPORT.001<CR>".
--------------------------------------------------------------------------
<2ND RUN> ! CONTINUED RUNNING IT WITHOUT EXITING FRON 1022.
* F A12A EQ 1 ! WANT TO SELECT MANAGERS ONLY.
3 RECS FOUND.
* USE SURVEY
ENTER NEW REPORT FILE NAME (e.g. SURVEY.002)--->REPORT.002
FILE NAME : REPORT.002
ENTER REPORT SUB-FILE ---> FOR MANAGERS ONLY
*** NAME OF REPORT FILE CREATED IS REPORT.002 ***
IF YOU WANT TO TYPE IT OUT NOW, TYPE:
"FILE TYPE REPORT.002<CR>"
* Q ! DECIDED TO TYPE OUT THE REPORT LATER,
! SO QUIT (EXIT) FROM 1022.
EXIT
@ ! BACK TO MONITOR.
SAMPLE REPORTS APPENDIX H
- THIS PAGE IS INTENTIONALLY LEFT BLANK -
7/14/1982
SURVEY RESULTS
--------------
FOR ALL PEOPLE
TOTAL NUMBER
OF RESPONDENTS : 5
--------------------------------------------------------------------------------
RES 1 2 3 4 5 6 N/A AVG
--------------------------------------------------------------------------------
S1.
Ability of Data center to 5 3 2 2.4
do unscheduled work in
timely manner
S2.
Ability of Data center to 5 2 2 1 2.8
reschedule work
during/after crashes
S3.
Contingency Planning 4 2 1 1 1 3.8
S4.
Accuracy of data 5 2 3 3.2
S5.
User assistance from 4 1 3 1 1.8
analyst/programmer
S6.
User assistance from Data 5 1 1 3 2.4
Center (trouble line
response to problems,
on-going communication)
S7.
Data Center procedure 5 1 2 1 1 2.8
documentation
S8.
Walk Through/Introduction 5 1 3 1 2.2
to Data Center
(availability, quality)
S9.
Priority 1 Q# 3
--------------------------------------------------------------------------------
RES 1 2 3 4 5 6 N/A AVG
--------------------------------------------------------------------------------
S10.
priority 2 Q# 2
S11.
priority 3 Q# 4
S12.
priority 4 Q# 1
S13.
priority 5 Q# 5
S14.
How many years experience 4 2 1 1 1 1.8
do you have with this data
center?
S15.
POSITION - MANAGERIAL 5 3 2
S16.
POSITION - TECHNICAL 5 3 2
S17.
What percentage of time do 56.3
you spend on
whatever-program test for
percentage type -kim
(# of Respondents = 4)
S18.
Do you think this 5 4 1
questionaire is good?
-program test for yes-no
type-kim
! RES = NUMBER OF VALID RESPONSES
! N/A = "NOT APPLICABLE" or "NO ANSWER"
! AVG = AVERAGE DEGREE OR PERCENTAGE
<TRANSLATE RESULTS OF 'S15'>
3 PEOPLE SAID 'MANAGERIAL'
2 PEOPLE SAID 'NOT MANAGERIAL'
<TRANSLATE RESULTS OF 'S16'>
3 PEOPLE SAID 'TECHNICAL'
2 PEOPLE SAID 'NOT TECHNICAL'
7/14/1982
SURVEY RESULTS
--------------
FOR MANAGERS ONLY
TOTAL NUMBER
OF RESPONDENTS : 3
--------------------------------------------------------------------------------
RES 1 2 3 4 5 6 N/A AVG
--------------------------------------------------------------------------------
S1.
Ability of Data center to 3 2 1 2.3
do unscheduled work in
timely manner
S2.
Ability of Data center to 3 1 2 2.7
reschedule work
during/after crashes
S3.
Contingency Planning 3 1 1 1 4.0
S4.
Accuracy of data 3 1 2 3.3
S5.
User assistance from 3 1 2 1.7
analyst/programmer
S6.
User assistance from Data 3 1 2 2.3
Center (trouble line
response to problems,
on-going communication)
S7.
Data Center procedure 3 2 1 2.7
documentation
S8.
Walk Through/Introduction 3 1 2 1.7
to Data Center
(availability, quality)
S9.
Priority 1 Q# 3
--------------------------------------------------------------------------------
RES 1 2 3 4 5 6 N/A AVG
--------------------------------------------------------------------------------
S10.
priority 2 Q# 2
S11.
priority 3 Q# 1
S12.
priority 4 Q# 5
S13.
priority 5 Q# 4
S14.
How many years experience 2 1 1 1 1.5
do you have with this data
center?
S15.
POSITION - MANAGERIAL 3 3
S16.
POSITION - TECHNICAL 3 1 2
S17.
What percentage of time do 48.3
you spend on
whatever-program test for
percentage type -kim
(# of Respondents = 3)
S18.
Do you think this 3 3
questionaire is good?
-program test for yes-no
type-kim
! RES = NUMBER OF VALID RESPONSES
! N/A = "NOT APPLICABLE" or "NO ANSWER"
! AVG = AVERAGE DEGREE OR PERCENTAGE
<TRANSLATE RESULTS OF 'S15'>
ALL 3 PEOPLE SAID 'MANAGERIAL'
<TRANSLATE RESULTS OF 'S16'>
1 PERSON SAID 'TECHNICAL'
2 PEOPLE SAID 'NOT TECHNICAL'